Voice and Data Cross Training--
Essential for Success in Convergence

You can buy voice and data technology that fits your needs,
but who will keep it running after two worlds converge?

If you outsource your entire voice and data infrastructure, you still need internal monitors to supervise the vendor.  If you "do it yourself" and run a private network with dedicated call servers, you'll need more people who understand convergence.  Where do they come from:  the voice side or the data shop?

The short answer is "Both."  Traditional skills and culture of either side, alone, will miss some key points and leave your converged network at risk for poor data performance and bad voice quality.

This seminar shows each person what the other has to contribute, explains the different jargons, and relates what is known to what is new so it's more easily remembered.  The goal is a team that understands and appreciates all of traditional data and voice so the converged system delivers the best of both. 

Flanagan Consulting presents this seminar in the Sterling, VA office over two days.  Or we bring it to your site, for 6 to 12 participants, over one to two days.  Printed notes give each attendee a permanent reference.  Call or email for costs and scheduling.

Voice For Data People

How Voice Started: history and lore
  -  Central Office
  -  Power over Local Loop
  -  On/Off Hook
Basic Analog Voice Functions
  - Signaling via Dialing
Switching and Call Routing
  - Switch hierarchy
  - Phone number address space;  E.164
Performance Measurements
  - Mean Opinion Score, sound quality
  - Loss in volume
  - Echo and Cancellation
Digital Voice
  - Channel Bank
  - Voice  Encoding Methods
  - Robbed Bit
  - Common Channel
  - Signaling System 7
Voice Compression
Transmission and Digital Multiplexing
  - TDM Channel characteristics
  - Circuit Switching
  - ISDN
Packetized Voice NOT over IP
  - Assembling Packets
  - Transmission
  - Switching/Routing
  - Signaling

Data for Voice People

Data basics
  - Data Characters: ASCII
  - Modes: Sync vs. Async vs. Isoc
  - Circuit vs. Packet
Protocols and Stacks
  - MX.25 for voice signaling
  - X.25 for data
  - TCP/IP
  - Many others
Data Transmission Methods
  - Copper cable
  - Optical Fiber
  - Radio Links
Data Addressing
  - Local/Global
  - Layers of addresses
Circuit Switching
  - Electrical
  - Optical
Packet Switching
  - Packet Headers
  - Store and forward
  - Encapsulation
Connection Routing for data packets
  - Network Discovery
  - Topology Updates
  - Path Calculation and Selection
Performance Parameters
  - Availability
  - Packet loss ratio
  - Latency
  - Jitter

VoIP for Everyone

VoIP Telephony Model
  - Network as switch
  - Call routing server
  - Call function server(s)
'Talk Path' transport
Signaling concepts for VoIP
  - Registration of devices
  - Authorization of users
  - Admission control of calls
  - Route selection
  - Call setup
  - Call teardown
Types of signaling protocols
  - Gateway control
  - The Gatekeeper
  - Choice of Modes
Session Initiation Protocol
  - Multiple applications/media
  - Proxies
  - Directory servers
  - Route finding
  - Gateway controller
  - For IP phones
End Devices
  - IP phones
  - Soft phones
  - Local gateways
  - Major gateways
  - Firewall issues
  - E911/location services
 Performance measures